Opening your own legal practice took years of hard work, dedication, and personal sacrifice, not to mention a significant financial investment. Your firm, in many ways, is an extension of yourself, and when an unsatisfied client or someone else has a problem with your practice, it is easy to take such issues very personally. Today, more than ever, consumers and customers are utilizing online review outlets offered by Google, Yelp, and others or simply airing their frustrations for all to see on Facebook or Twitter. This has led many law firms to look into online reputation management, which is a series of processes that can help keep your professional image intact. Reputation management, however, presents some concerns of its own, and many have questioned whether such practices are even ethical.
To address these issues, Attorney Melissa Smart, litigation manager and senior counsel for The Attorney Registration and Disciplinary Commission of the Supreme Court of Illinois, recently released a video that explains how attorneys can avoid making ethical mistakes with online reputation management. Ms. Smart offered three specific tips:
Do Not Be Deceptive