This week, Google rolled out new updates and features regarding image search results and Google My Business. Google was testing the updates and features earlier this year and late last year, and has now decided to deploy them.
Google My Business Messaging Feature
A new messaging feature for Google My Business is now fully available on mobile phones throughout the U.S. The managers of Google My Business accounts can now directly chat with potential customers or clients through the Google local panel in mobile search.
So, when potential clients see your Google local panel when searching for your company in mobile search, a “Message” icon will appear next to the “Call,” “Directions,” and “Website” icons.