Call Answering & Intake Services for Law Firms
A Dedicated Intake Team That Works the Way Your Firm Does
Every phone call is a potential client, and many people who call will not leave a voicemail. When no one picks up, that caller may move on to the next firm. OVC Connect puts a trained team on your phones so each caller will reach a real person who knows how to help.
Unlike a generic answering service, we build call handling around your firm's intake process: the questions you ask, the types of cases you take, and the next steps you want to follow for every kind of caller. The team can cover overflow during business hours or serve as your main line after hours.
You will be billed for real calls only. Spam and blocked calls are never charged, and the program is month-to-month with no long-term commitment.
Bilingual Coverage
Fully bilingual English and Spanish answering so callers can get help in either language.
Intake by Case Type
Detailed intake paths for each practice area, so you get the facts you need instead of just a name and number.
Custom Call Routing
Forwarding and transfer rules by office, state, practice area, or staff member, as detailed as your firm needs.
Consultation Scheduling
Qualified callers can be placed directly onto your calendar, ready for your team to follow up.
Retainer Support
Send retainers on the call through DocuSign or your e-sign platform, with no added charge from us.
Every Type of Caller
Separate handling for new leads, existing clients, former clients, courts, opposing counsel, and vendors.
Up and Running in About a Week
Tell Us Your Process
Complete a short onboarding form and intake spreadsheet, or walk through it with us on a call.
We Build Your Intake
Our team configures scripts, routing, and scheduling rules around how your firm handles each case.
Go Live in 5–7 Days
Calls begin routing to your dedicated team, usually within five to seven business days.
Review & Refine
See every call outcome, then adjust the process any time as your firm's needs change.
Plans Starting as Low as $150 a Month
Tell us about your call volume and intake needs for OVC Connect pricing.
Spam and blocked calls are never billed. Month-to-month. No long-term contract.
Stop Losing Calls to Voicemail.
Tell us how your firm handles new cases, and we will show you how OVC Connect can work for you.
